Waqas Hussain Tiwana

Head of Business Solutions & ICT

Location: Jamaica
Industry: Telecommunications

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Waqas Hussain Tiwana's Overview

Current

Head of Broadband & Business Solutions (ICT) at Digicel

Past

Sr. Product Manager at Digicel
Assistant Manager Product & Services at Wateen Telecom
Sr. Executive Support Center at Warid Telecom

Systems Analyst at Vision Telecom (Pvt) Ltd

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Education

Project Management Institute
Bahauddin Zakariya University
Bahauddin Zakariya University

Recommendations

8 people have recommended Waqas Hussain

Connections

500+ connections

Websites

Company Website

A strategic contributor with over 8 years experience of handling enterprise class Telecom projects, both technical & commercial, across various platforms and technologies primarily in a telecommunication service provider/operator environment. Skilled in commercial & technical aspects of product & platform management. Having experience of working with a broad range of wireless (GSM/GPRS, WiMAX, HSPA+) and wired (DSL, Dialup, FTTx, OFC) technologies. I have been involved in idea conception, business planning and end to end delivery management of new products & services in a multi-vendor environment. I am member of the prestigious Project Management Institute since 2008 and PMP Certified since 2009.

Specialties: Platform Management, Business Planning & Strategy, Product Management, GSM, WiMAX, HSPA+, Project Management,Business Development, Customer Services & Support

Head of Broadband & Business Solutions (ICT)

Digicel

Privately Held; 5001-10,000 employees; Telecommunications industry

November 2010 – Present (2 years 7 months)

Responsible for Internet products and Services, to deliver subscriber numbers and gross revenue in-line with the Business Unit’s targets and objectives

Responsible to explore and develop new Internet Products and Services and manage life cycles of existing products

Driving the planning and strategic direction for the company’s Internet service (brand management, overall service layout & structure, definition of marketing promotions and advertising expenses)

Providing market leadership, service innovation and competitive differentiation for both fixed and mobile Broadband offerings

Delivering marketing campaigns that drive usage and Internet services penetration to assist in meeting the company’s targets.

Managing vendors/suppliers

Manage the production of training documentation / information packs to Sales, Retail and Customer Service channels and carry out training workshops to ensure that sales and support staff are adequately trained

Tracking KPI’s and revenues against budget

Serve as an internal and external evangelist for fixed & mobile broadband product offerings

Develop product plans, business cases and assist in RFP processes

Drive and manage a solution set, across development teams (ordering, provisioning, service fulfillment, service assurance, billing, finance, legal etc.)

Sr. Product Manager

Digicel

Privately Held; 5001-10,000 employees; Telecommunications industry

November 2009 – November 2010 (1 year 1 month)

Reporting to the Head of Products. Responsible for Prepaid & Postpaid segments encompassing 2+ million subscribers.
-Define the product portfolio strategy and manage the end to end product delivery
- Identify and analyze new product opportunities
- Build business cases, lead RFP's & Bid's and recommend solutions
- Lead promotion/communication plans with Consumer and Business Marketing teams

Assistant Manager Product & Services

Wateen Telecom

Public Company; 1001-5000 employees; Telecommunications industry

March 2007 – August 2009 (2 years 6 months)

• Lead and manage projects related to broadband Internet & VoIP on Wireless platforms (WiMAX, WiFi, Point-to-Point radios)and wired (HFC & GPON). Projects include:
o Business & Systems Analysis
o DSS Design & vendor analysis
o Process Design & Verification
o User Interaction Modeling & Use Case Development
o CRM & Billing
o IN (Intelligent Network) Charging design & development
o Various hardware vendor analysis & selections (WiMAX, WiFi, P-to-P)
o Sales Channel development
• Assist in WiMAX coverage & capacity planning
• Assist in HFC & GPON platform delivery
• Part of the WiMAX launch team. Wateen launched the World’s first 802.16e WiMAX network
• Develop reports regarding system, network & process testing
• Take lead in responding to RFP’s & bids regarding commercial deployments of WiMAX as packaged solutions
• Independently lead International expansion projects & develop country studies for senior management
• Assist in commercial planning & business analysis of new areas to be covered by a suitable wireless platform
• Perform GAP analysis and ensure that processes & procedures are consistent with corporate strategy
• Perform Risk analysis for all team projects and present strategies focused to deal with risk at each level
• Develop policies and procedures for telecom projects and assist PMO in standardization of processes
• Recent Commercial Project: Established WiMAX dealer network for Wateen to boost sales. Achieved KPI of 100 dealers in 3 months
• Recent Techno-Commercial Project: Part of the team which successfully responded to and won the bid for 3.5Ghz license in NA & AJK
• Recent Technical Project: Formulated Go-to-Market Strategy for Wateen’s MDU connectivity program and successfully executed 3 projects
• Recent Technical Project: Integration of MESH WiFi Hot spots in our new CRM, post & prepaid billing integration.

Sr. Executive Support Center

Warid Telecom

Privately Held; 1001-5000 employees; Telecommunications industry

February 2005 – March 2007 (2 years 2 months)

Part of a team which analyzes network complaints from all over Pakistan. We are the first point of contact for the contact centers, business center & agents in the field. Responsibilities include:
• Solving GSM/GPRS/Edge customer complaints
• Pre-sales solution development e.g. car tracking system via GSM module
• Assisting account managers with complaint resolution
• Conducting training sessions of contact center agents
• Preparing reports of complaints
• Act as liaison between CS Support Center & Products & Services for new product development
• Participate in coordination meetings between CS, Sales and Engineering
• Created GPRS subscribers reporting mechanism & delivering live HLR view to call center agents
• Part of the team which achieved 2nd NDC(0322) launch in 40 days
• Developed solution for delivering live IN data to call center agents & business centers

Systems Analyst

Vision Telecom (Pvt) Ltd

January 2004 – February 2005 (1 year 2 months)

Vision Telecom is involved in providing Telecommunications & IT services to both organizations and end users. In addition to expertise in providing specialty telecom solutions, Vision Telecom is also involved in rolling out its own broadband network based on GPON.
• Perform business analysis with sales team
• Pre and post sale client side deployment & training
• Coding of business logic modules
• Interface design & concept documentation
• Project Reporting